FAQ
In the ever-evolving world of travel, our designers are well-equipped to guide you through the intricacies of vacation planning. With their expertise, we have developed the necessary tools and established relationships to present the world at its finest, allowing you to relax and enjoy the journey without worrying about the details. Our team of seasoned explorers will be with you every step of the way, ensuring a seamless experience tailored to your specific needs.
Whether you are an avid or occasional traveler, our goal is to become your long-term trusted partner. You will interact with a knowledgeable, courteous, and friendly travel designer who will manage your trip from start to finish. We understand your busy schedule and will provide regular and timely updates on all aspects of your travel. We take your safety very seriously and offer the flexibility to make any necessary changes to ensure your objectives and security are preserved. Additionally, we strive for predictability through careful planning to avoid unexpected surprises. On the rare occasions when challenges arise, your travel designer will swiftly address them.
By choosing our services, you gain access to exclusive offers and benefits that are not available online. Our team handpicks each product and amenity to ensure the highest standards of quality and comfort. From exclusive hotel deals to upgraded flight seats, we go above and beyond to provide an unforgettable experience for our clients.
We are confident that you will recognize the immense value of our service and become a long-term customer. Our dedicated team of professionals, exceptional customer service, and carefully selected products set us apart from the competition. By choosing us, you can be assured that you are getting the best value for every dollar spent.
At Travel Edge we will always encourage you to book refundable rates to ensure maximum flexibility for your trip. Refundable rates allow us to accept deposits and offer a more flexible financial process. However, due to supplier terms, final payment dates, and seasonality, a deposit may not always be possible. Your designer will keep you informed about payment options every step of the way.
We take pride in our relationship-centric approach and the care we provide to our customers, which is reflected in our reviews. Our partner, Trust Pilot, will soon feature live testimonials and feedback from our clients, showcasing their experiences with our services.
At Travel Edge, we handpick and curate each trip experience to match your specific needs and wish list. Each item is selected and bundled together to create a personalized trip, rather than offering a generic package. Due to contracting agreements with our partners, we sell each trip as a single bundled cost, which includes our premium price, to simplify the process for you.
We provide end-to-end travel solutions, including itinerary planning, flight bookings, accommodations, ground transportation, and travel expense management for businesses.
Booking is simple, fast, and cost-efficient. You can contact your dedicated travel agent, or book your flights, hotel, and car rentals online. Either way, we'll have your profile on hand.
Absolutely! We enjoy working with administrative assistants. Our goal is to ease the stress and complications for both the traveler and their support team. Essentially, we act as assistants to the administrative assistants. As a travel management company, we have more tools and better access to travel resources, making us the ideal partner for this role.
No problem. If you can't reach your dedicated agent, you'll be redirected to our in-house 24/7 team, who can handle your immediate needs. This team will have access to your profile and preferences, ensuring your queries are quickly resolved. They will then forward your new booking information to your dedicated agent.
Yes, you can. We have access to both published and unpublished travel content, and we always search the best prices for your trip. We continue to monitor your journey up to departure to see if any lower prices have become available. Additionally, we may request waivers and favors from our airline, hotel, and car rental partners on your behalf. Finally, with a sensible travel policy in place, we help you make the most cost-efficient decisions when booking your travel.
Yes. We have partnerships with most airlines, hotel groups, and car rental companies in the business, and we understand their corporate discount programs. When you're eligible, we will manage and report on your travel spend, assist with negotiating discounted rates, and administer the program once it's in place.
We ensure you receive all the benefits you're entitled to. Your membership information is kept in your profile and included in every booking. We also suggest when it might be beneficial to enroll in a new program and assist you in redeeming your miles and points at the right times.
We track every traveler during their trip with Safe-To-Go, our advanced duty-of-care application. We monitor risk management bulletins, anticipate traveler needs, and collaborate with your company during emergencies to ensure the safety of your employees.
We offer top-tier solutions with the industry leading Prime Numbers reporting suite. From comprehensive dashboards to industry benchmarking, our reporting and data analytics provide you with the insights and information needed to enhance your travel program.
It depends on the size of your program, but most of our clients receive a dedicated customer success manager to help optimize your travel program. This is in addition to your dedicated agent and team. Our commitment extends to our leadership team, who are always available to discuss our relationship with you and your company.
Yes, we do. We can help you source the perfect location for your next leadership meeting, support your incentive travel needs, and manage the logistics for your next conference. We're a one-stop shop for all of the above.
We think you should! Travel Edge is a full-service travel company, and we handle both business and leisure travel. We have agents with leisure expertise who are ready and able to assist you with your vacation plans.
Simply fill out our meeting request form, and we’ll give you a call to schedule an appointment. Travel Edge is one of the leading travel companies in the world, and we look forward to hearing from you.